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This form only concerns complaints about purchases made on the site. For purchases made at physical points of sale, we invite you to contact You can also call us on 01895827101 (price of a local call), from Monday to Friday from 9 a.m. to 6 p.m.

The data collected will be processed by SOCIETE BIC to offer you more suitable offers. Your data will be kept for a period of 3 years from the last activity found on our site.

BIC can also send you newsletters if you have consented. You can unsubscribe at any time using the link provided for this purpose in emails.

You may have the right (i) to access your personal data, (ii) to request that your data be corrected, completed, updated, locked, deleted and (iii) ask us to send you a copy of your personal data in a commonly used and machine-readable format. You can also define the conditions of use, storage and communication of your personal data in the event of death. To exercise your rights, you can contact the BIC Data Protection Officer: We will review these requests in accordance with applicable law.

Please see our privacy policy for more information.

Company BIC SA - 552 008 443 RCS NANTERRE - 14 rue Jeanne d'Asnières - 92611 CLICHY Cedex - France