Frequently asked questions

General

The uk.bic.com website will close on the 31st of March. Once the date passed, clients will no longer have access to the website and all its features.

The website will be fully functional until the 3rd of january. On this date certain key features will not be available to customers like :

  • Buying a product
  • Creating an account

Passed the 3rd of January, Clients will still have access to some core features of the BIC website until the 31st of march :

  • Access to their existing account
  • Invoice viewing
  • Order tracking
  • Refund Requests

In case of any problem regarding the closure of the site, please get in touch with our customer service by using the form linked “here” or by calling us at +331895827101.

Your Account
Forgot your password ?

If you forgot your password, click on "My account" at the top right of the site, then on the link "Forgot your password": enter the email address for your account, you will then receive an email containing a clickable link to a password reset page.

Modification of personal information

If you want to change your personal information, go to "My account", then in the "My personal information" section.

Your orders
Purchase on the site

Purchases are available until the 3rd of January on https://uk.bic.com. Past this date, you will not be able to purchase products on the website.

Purchases made beforehand will be fulfilled and delivered without exception in the respected delays.

Tracked delivery

Once your order has been confirmed, its status changes to shipped when our logistics service has processed it. In parallel, you will receive an email to notify you of the shipment with a Hermes tracking link to follow its route to the delivery point.

Bill

When your order is confirmed, your invoice appears in your account in the "My orders" section in the order concerned: you can print it at any time.

Past the 3rd of January, clients will keep access to their invoices and will be able to view and print them from their account page. Starting on the 31st of March, clients will no longer have access to their invoices.

Returns and refunds
Withdrawal

You have the opportunity to exercise your right of withdrawal within 14 days of receiving your order. To do this, go to the "My account" section, click on the "Return items" link in the order concerned. You can access the procedure to follow.

You must download a return slip, complete it, then return your package without forgetting to insert the completed return slip and frank it, at:
Paragon Supply Services - Parc d'Activités La Galance - Rue des entreprises
62221 Noyelles sous Lens

Upon receipt of your products, we will refund your order within 7 days.

Other reason for return

One or more of your products is damaged / missing / wrong? We are sorry. Please get in touch with our customer service by email: customer-service@bic.com

This is the simplest and fastest solution in order to solve your problem.

Returns after the 3rd of january

All returns and refunds will be accounted for as long as classic timelines are respected. Even as the site will close, teams will be available at the clients disposal to oversee the return / refund process.

Contacts
Phone

+331895827101 (price of a local call), from Monday to Friday from 9 a.m. to 6 p.m

Mail

ARMATIS POITIERS
Avenue du Tour de France
Téléport 1 @6 - BIC
F-86360 CHASSENEUIL DU POITOU
France